Shea & Company is dedicated to our customers, big or small. Please call us with any questions,
comments or concerns you may have about the products. Or, call to say hello. We love to hear
from you!
Placing your Order:
Place your selected items into your cart; be sure to select your favorite fragrance. Click on
the “view cart” button to review your order. When finished shopping, you may checkout by
using your Visa, MasterCard, Discover, American Express, PayPal. You do not have to be a
PayPal member to pay by credit card.
Having problems with your order? Contact us at: 512-573-6118 or
amanda@sheaandcompany.com
FYI: All credit cards are processed through PayPal. Your statement will show a charge from
Shea & Company. You may send us a check. Your items will be shipped after your check
has cleared our bank. You may send a check to: Shea & Company, Order Department,
11617 Hunters Green Trail, Austin, TX 78732
Shipping:
Shea & Company offers shipping via FedEx. Shipping charges are determined by FedEx
according to the weight of the shipment, the box size and the destination zip code. You will
receive a “PayPal Order Processed” email upon placing your order. Next, you will receive an
“Order Received” email once your order has been put into production. Once we ship your
order, you will receive an “Order Shipped” email.
Orders will be processed and shipped within one week. Occasionally your order may take
longer to process. We will alert you if this is the case. If you are in a hurry to get your
luxurious products, choose an expedited form of shipping. Please send us an email and
we will try to accommodate your needs.
During the summer months (approximately mid May – September 1), Shea & Company will
not ship some orders after Wednesday due to the products temperature sensitivity. If you
are concerned about the shipping time frame of your order, please call and speak to Shea
& Company Representative at 512-573-6118 Monday through Friday between 9am and
5pm CST.
We cannot ship to PO Boxes and currently can only ship to the continental USA.
For special request, please contact us via phone or email.
Sales Tax:
Shea & Company is required to collect 8.25% Sales Tax on all orders purchased within
Texas.
Cancellations:
You may cancel or change your order within 24 hours of submission. All cancelations or
order changes after 24 hours of submission will incur a 15% service fee based on the item
(s) retail cost.
Returns:
Please contact us before returning any merchandise. You may contact us at (512) 573-
6118 or email us. Please explain the reason for your return or exchange. Your comments
are very important to us.
Returned items should be new and unused, in their original packaging. Items must be
received within 15 days of order. Please do not ship items without first contacting us.
If you receive products which were damaged in transit, we must be notified within 48 hours
of delivery. Please retain all packaging materials.
Returned items can be mailed to the following address:
Shea & Company
Returns/Exchanges Department
7301 RR 620N. Ste155 #183
Austin, TX 78726-4539
For your security, please return your item with a reliable courier and retain your order
information. Shea & Company is not responsible for items damaged or lost in transit.
Shelf Life:
Because our products are made using varied natural ingredients we recommend using our
products within 6 months for freshest "consumption." You can help extend the life of your
products by storing them in their closed container in a cool, dry, dark environment. Avoid
getting water into a product's container when using in the shower or tub.
Disclaimer:
Please note that all our products are handmade at the time of your order. We strive for
consistency, but because each order is made by hand, this cannot always be achieved. We
hope you will be thrilled with the products you receive. If for any reason you are less than
thrilled with your item, please contact our Customer Care department within 1 week of
receipt at: amanda@sheaandcompany.com
Medical Disclaimer:
Shea & Company’s is a luxury bath and body company and not a medical team. If you
have any concerns about a particular medical condition, please consult your physician. If
you have a specific sensitivity or allergy, we suggest you carefully review the ingredient
label of your chosen product before using. Shea & Company’s products are designed to
mild. With new products, some individuals may still experience a reaction. If you DO
experience any skin irritation, please stop use immediately and contact your doctor or
dermatologist.
Privacy Policy:
Shea & Company is committed to keeping the information you provide to us safe and
secure. We do not sell or share personal information (addresses, phone numbers, email
addresses, etc…) with other individuals or companies. All of you personal information and
transactions are protected by PayPal’s Privacy Policy. We do not retain any credit card
information and all transactions are securely captured by PayPal.
Please contact us with any questions you may have about our privacy policy.
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